Refund policy

Last updated: November 13, 2026

In short: you have 30 days from delivery to ask for a return on standard stocked products bought on this website. Custom and made to order products cannot be returned unless they are defective or we made a mistake.

Returns

You have 30 days after you receive your order to request a return.

To be eligible for a return, the product must be:

  • Unused, and not installed, cut, welded or altered
  • In the same condition you received it
  • In its original packaging
  • Returned with your order number or other proof of purchase

How to start a return

Contact us at info@bdsindustrial.com or +1 (604) 435-1879 with your order number and the reason for the return. If the return is approved, we will send you a return authorization and the address to ship the product to.

Please do not send anything back before you hear from us. Products returned without an authorization cannot be accepted.

Return shipping is at your cost, unless the product arrived damaged, is defective or is not what you ordered.

Damaged, defective or wrong products

Please check your order when it arrives. If a product is damaged, defective or not what you ordered, contact us right away and include photos if you can. We will look at the problem and make it right with a repair, a replacement or a refund.

What cannot be returned

  • Custom products and anything designed, built or modified to your specification
  • Products that have been installed, used, cut, welded or altered
  • Clearance and final sale items

Orders placed through a written quote follow the return terms on that quote. If your quote does not mention returns, please contact us before sending anything back.

Exchanges

The fastest way to get the right product is to return the one you have and, once the return is approved, place a new order for the product you need.

Refunds

We will let you know when we have received and inspected your return, and whether the refund is approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card company may need some extra time to post it.

Original shipping charges are not refunded, unless the return is because of our mistake or a defective product.

If more than 15 business days have passed since we approved your refund and you still have not received it, please contact us.

Questions

BDS Industrial Solutions Inc.
8399 Ontario Street, Vancouver, BC V5X 3E8, Canada
info@bdsindustrial.com
+1 (604) 435-1879