Shipping policy

Last updated: November 13, 2026

In short: we ship from Vancouver, British Columbia and Noble, Oklahoma to addresses in Canada and the United States. The shipping cost is shown at checkout before you pay.

Where we ship

Orders placed on this website ship to Canada and the United States. If you need a product delivered somewhere else, contact us and we will quote the shipping for you.

Order processing

Products that are in stock usually leave our warehouse within a few business days of your order. If something will take longer, we will let you know.

Orders are processed on business days, Monday to Friday, except holidays.

Shipping cost and carriers

Shipping is calculated at checkout from the weight of your order and your delivery address. We ship with carriers such as Canada Post and UPS. Depending on what you order and where it ships from, you may be offered more than one delivery option.

Tracking

When your order ships, we send you a shipping confirmation by email, with a tracking number when the carrier provides one.

Delivery times

Delivery times shown at checkout are estimates from the carrier. They are not guaranteed, and we are not responsible for delays caused by the carrier, customs or weather.

Duties and taxes

Orders that cross the border between Canada and the United States may be charged duties, taxes or brokerage fees by customs or by the carrier. Unless these charges are shown and collected at checkout, they are the responsibility of the person receiving the order.

Quoted and custom products

Lighting fixtures, large orders and custom products are supplied by quote. Shipping for these orders, including freight, is arranged for each project and is set out on your quote.

Damaged or missing shipments

Please check your order when it arrives. If a package is damaged, note it with the carrier if you can, keep the packaging and contact us right away with photos. If your order has not arrived or something is missing, contact us and we will work with the carrier to sort it out.

Wrong or incomplete address

Please check your delivery address before you place your order. If a package comes back to us because the address was wrong or incomplete, we will contact you, and shipping it again is at your cost.

Returns

See our Refund policy for returns and refunds.

Questions

BDS Industrial Solutions Inc.
8399 Ontario Street, Vancouver, BC V5X 3E8, Canada
info@bdsindustrial.com
+1 (604) 435-1879